SLA & Support

Kelia offers comprehensive support services based out of a Network Operations Centre (NOC) in Manchester.

Our support packages include:

• Support Staff: We have a team of friendly support staff available around the clock (24x7x365) in our NOC in Manchester.
• Comprehensive Support: We are capable of providing all levels of support for businesses. This includes various tiers of assistance, from basic troubleshooting to more complex technical support.
• Service Level Agreement (SLA): Our products and services are backed by a stringent SLA which can be downloaded below.
• Proactive Support for Fibre Connections: We offer proactive support for fibre connections, ensuring their stability and functionality 24x7x365. This proactive approach involves monitoring, maintenance, and immediate responses to your business issues.

At Kelia we prioritise accessibility, comprehensive support, and reliability in maintaining your business communications.